Manual office physician policy procedure

Here are some areas you should include:. These let you and the other physicians know what to expect as part of your operations. How will your office look and feel? How will various health and safety standards be maintained?

These will help lay out the expectations that you have for your employees, including start times, conduct expectations, statutory holidays, sick leave, pay dates and terms. This portion of the checklist can also set out what is required of you and your staff in terms of notice period and interactions with patients.

This portion of your medical office policy deals with what happens in emergency situations. What equipment will you have? Who will be in charge of managing these protocols in the event of an emergency? Make sure you have policies in place to collect emergency contact information, manage evacuation of your office in the event of emergencies, and manage ambulatory patients.

Set out expectations for patient billing, form submission, templates and processes required by federal and provincial regulatory authorities. Decide what kind of policies and procedures will guide your patient experience. How will these be implemented? Having guidelines in your policy manual will set expectations for new employees and guide your team of physicians. How will confidential patient data be collected and stored? Does your billing, EMR, and reception software protect the privacy of your patients?

How will you treat patient confidentiality? Make sure to check the appropriate regulations set out by the governing bodies so that you can include them in your procedures manual.

This could include things like:. The procedures involved in a standard appointment, including height and weight measurements, materials involved, and expected duration. Carefully keep track of all steps required — even day to day tasks in the healthcare field need to be done carefully, so make sure you detail each step in clear, e asy to understand language.

Your policy and procedure guide will be used by you and your staff for years to come, so writing out the steps in a way that you can all understand will help you in the long term. Make sure that the protocols and policies you list in your manual are in line with the Employment Act and other regulatory materials.

Set out expectations for physicians, nurses, administrative staff, and other key roles that you will need in the day to day operations of your medical practice. First Name. Promo or Voucher Code Apply. Grand Total:.

Contact Id. Middle Name. Primary Email. Secondary Email. Name Credentials. Primary Phone. Address 3. Job Level. Job Function. Job Title. Parent Organization. Year Started in Healthcare. Save this card for future use.

Enroll in autopay for my next membership renewal. Saved credit card is required for opt-in to autorenew. Write realistic policies and procedures that avoid detailing matters related to standard of care.

Do not be restrictive by being too specific, yet avoid ambiguity and vagueness. A policy should be practical in carrying out the day-to-day operation of the practice. A staff member should be able to quickly navigate the policy. State the procedure step-by-step, following a logical sequence. Briefly outline who, what, when, where and how of procedures.

Maintenance of the office Policy and Procedure Manual: Record the date when each policy or procedure is adopted. Keep an up-to-date index or table of contents. Perform reviews every three years for relevancy and compliance with current state and federal laws, or more frequently as new rules or laws become known or changed.

If revisions are necessary, place revision dates on the new policy. Retain a copy of each revised policy for the period of time commensurate with your state's statute of limitations for filing a medical malpractice claim. Obtain signatures for policy approval from responsible parties. Obtain input from an attorney to ensure reasonable and achievable polices have been established.